Casinonic Contacts in Australia

Users reach out to us for partnership enquiries, media questions, marketing proposals, affiliate programme details, corporate matters, legal information, or investor opportunities, and mobile app enquiries. The table below shows which communication method suits your needs and how to use each channel.

Choose live chat when you need immediate help during your gaming session. The on-site chat connects you to a support representative in real time. This method works best for questions about deposits, withdrawals, account verification, or technical difficulties.

Send an email when your question requires detailed explanation or supporting documents. Our email address handles partnership proposals, affiliate enquiries, media requests, and complex account matters that need thorough review. You’ll receive a confirmation message immediately and a detailed response within one business day.

Call our contact number for urgent matters that can’t wait. Phone support gives you direct access to our team during business hours. This method suits situations where you need to verify your identity, resolve payment issues quickly, or discuss sensitive account details.

Use messengers and social networks for general questions, platform updates, or community interaction. These channels let you stay connected and receive quick responses to straightforward enquiries. They also keep you informed about new pokies games, promotions, and platform improvements.

Our team provides support in English for all users in Australia. Live chat operates Monday through Friday from 9 AM to 6 PM AEST, and Saturday from 10 AM to 4 PM AEST. Email and messenger enquiries receive responses within 24 hours, regardless of when you send them. Phone support follows the same schedule as live chat.

Before contacting us, gather relevant details about your question.For account issues, have your username and the email address used during registration ready. For payment queries, note the transaction date and amount. For game questions, include the game name and the specific issue you encountered. This information helps our team resolve your enquiry faster.

Business proposals, media enquiries, and partnership offers require our dedicated email address. Send detailed information about your proposal to [email protected]. Include your company name, contact details, and a clear description of your offer. Our business development team reviews these enquiries and responds within three business days.

Questions about licensing, terms and conditions, or legal compliance need to go through our official email channel. Send these enquiries to [email protected] with “Legal Enquiry” in the subject line. Our compliance team handles these matters and provides detailed responses that address all regulatory aspects.

Most enquiries receive a response within 24 hours during business days. Complex questions that require investigation may take longer, but you’ll receive an acknowledgment message immediately. If you don’t hear back within the expected timeframe, check your spam folder or contact us through an alternative channel. Our team never ignores user messages.

When you contact us outside business hours, your message enters our queue. You’ll receive an automated confirmation showing we got your enquiry. Our team addresses these messages in the order they arrived as soon as support hours begin. Emergency account issues can be flagged by sending a follow-up message through multiple channels.

All communication channels use secure encryption to protect your personal data. Never share passwords or sensitive financial details through social networks or messengers. Use email or live chat for questions that involve account security. Our team will never ask for your password through any channel.